Shipping Policy
Shipping Policy
At OXTÓBR, each piece is carefully prepared to reflect our craftsmanship and attention to detail. Please review the shipping information below before placing your order.
Order Processing
Orders are processed after successful payment confirmation.
For customized or made-to-order items, additional processing time is required to create your piece. Processing times may vary depending on the design and level of customization.
Shipping Timeframes
- Ready-to-ship items: Typically dispatched within 3–7 business days
- Customized products: Typically dispatched within 7–14 business days, unless otherwise stated on the product page
Delivery timelines may vary based on location, courier services, and external factors beyond our control.
Shipping Coverage
We currently ship to selected locations. Shipping availability and costs are calculated at checkout based on your delivery address.
Delays
While we aim to deliver all orders within the estimated timeframe, delays may occur due to customs, weather conditions, or courier issues. OXTÓBR is not responsible for delays caused by third-party shipping providers.
Order Tracking
Once your order has been shipped, tracking details will be shared via email where available.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information. OXTÓBR is not liable for delays or failed deliveries caused by incorrect or incomplete addresses.
Customized Products
Customized or personalized items are made specifically for each customer and cannot be cancelled, refunded, or exchanged once production has begun.
Damaged or Missing Packages
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with supporting images so we can assist you accordingly.
Contact Information
For any shipping-related questions, please contact us at: